Thank you for visiting our website. In Jan. and Feb. we will only respond to requests for oil, heating gas, and fire or flood relief. All other requests can be submitted and will be reviewed in March. Step 1 in the process is to fill out the following form to request information about our products and services or to provide feedback about our site. When you are finished, click the 'Submit' button to send us your message. You will see a confirmation below. Step 2 is to fax supporting documentation to 978-854-0060. We will review your written request and documents verifying rent, income, etc. and then contact you. We review cases regularly and respond to the most urgent requests first.